Salon Services' Return Policy

 Our commitment to you:

• To deliver quality products in a timely manner
• Ensure products arrive in excellent condition
• Reconcile errors quickly
• Deliver untampered and sanitary products

To help us fulfill our commitment, customers are asked to please follow the guidelines below when checking in your orders:

• Unpack your order immediately upon receipt
• Designate a person to check in and price products
• Check what you received against the invoice
• Notify us within 48 hours if you find discrepancies or damaged products

If a return is needed, please note our policy for returns:

• We will no longer accept discontinued product or product in outdated packaging
• All returned products must be received in resalable condition. Resalable products must be free from price tags, stickers, glue, dents, scratches, or other marks.
• Returns (other than Dermalogica) received by Salon Services & Supplies within 60 days of the invoice date and accompanied by the invoice (or invoice number) will be assessed a 5% restocking fee. If the return is received within 60 days and is not accompanied by an invoice number a 15% restocking fee will be charged. All returns made after 60 will be assessed a 25% restocking fee. Returns over 180 days from date of purchase will not be accepted (for electrical devices, please refer to the section below).
• Products returned that were purchased as part of a promotion will be credited to reflect the actual cost savings
• Defective products will be accepted with no restocking fee

Cosmetics

• Due to our quality standards regarding sanitation, we will not accept any cosmetic or skin care product returns unless the product is damaged, defective, or due to an allergic reaction

Dermalogica

• Stock merchandise returned for credit or refund must be in the same condition as when sold or a 20% restocking fee will be assessed
• Returned goods will not be accepted after 30 days from date of purchase
• Retail products returned due to customer dissatisfaction will be replaced at no charge with one of the same product
• NO substitution or credit-on-account will be allowed

Electrical Devices

• All electrical devices will be accepted for exchange or credit within one year of purchase date
• The original receipt is required for an electrical device return to be processed
• For electrical devices purchased more than one (1) year ago, the customer returning the product must contact the manufacturer of that device for warranty and/or replacement services

HairDo

• All returned products must be received in resalable condition and unopened
• Returns must be received within 30 days of invoice date and be accompanied by invoice or invoice number
• Due to quality standards, we will not accept any HairDo product returns out of original packaging, unless the product is damaged or has defective clips

Miscellaneous

• Hair and body accessories, apparel, and back bar products are not returnable

Please call our Customer Care team with any questions on our return policy, at 800-251-4247.